Processing Time, Shipping and Delivery
We are happy to ship our items wherever you are!
PROCESSING TIME
Our jewelry is meticulously handcrafted, one piece at a time. We try our best to ship within 1-2 days, but processing time may take up to 3-4 days.
Since most of our pieces are exclusive, inventory is limited. If a particular item is out of stock, please contact us. We can help you out with similar options or update you on the availability status of that item. We ship only on weekdays. If the order has been placed on a weekend or holiday, we will ship on the next business day taking the processing time into account. Once the item has shipped, we will send you an email with the tracking number.
SHIPPING AND DELIVERY TIMELINES
Shipping is done by Canada Post and the various options including cost and delivery timelines will be visible at checkout. Please note that the option, “Small Packet International Air” offered by Canada Post does not include tracking. We can only send you proof that your package has shipped, but not a tracking number. We recommend that you choose the other options that have tracking included as we will not be responsible for items lost in shipping.
We will ship your items free of cost with tracking:
- Within Canada and USA for orders of CAD 125 and above.
- Europe and Far East for orders of CAD 300 and above.
- Middle East for orders of CAD 350 and above.
- Pakistan and everywhere else for orders of CAD 350 and above.
DUTIES AND TAXES
We do not charge taxes or duties for countries other than Canada. We are not responsible for duties, taxes, VAT, etc. that may be charged to customers outside Canada.
